YMCA of the Triangle

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COVID-19 Employee Resource Hub

Updated: June 29 at 11:45 a.m.

Welcome to the YMCA of the Triangle Employee Resource Hub.

As members of our team, your health, safety and welfare are top priorities for us. 

Together, as we navigate through this rapidly evolving situation, we will continue to make decisions with vigilance and a strong determination to serve our community. 

Your service and dedication make our YMCA the organization it is. Our Y is not a place. It is a collection of all of us, joined together committed to improving lives and strengthening the community. We are proud to serve alongside you.

We are working to provide for and support all our employees during this challenging time. Please check back here often for the latest updates. 

Thank you for your partnership, your patience, your trust and your support as we ensure the health of each other, our Y and our community. 

Stay well,

Tracy Howe
Chief Operations Officer

Joanne Burden
Sr. Vice President of Human Resources 


The YMCA of the Triangle has been following updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the State of North Carolina and local health departments. We are actively monitoring the situation and have developed action plans and specific efforts to maintain a healthy environment across all our YMCAs for when we resume normal operations.

Currently, we have enhanced our cleaning protocols to give focused attention to all surfaces, equipment and common areas. We are actively reinforcing the preventative measures outlined by the CDC and ensuring that hand sanitizing stations and wipes to clean equipment continue to be available in all our facilities and office locations. In youth programs, we are reminding parents of our Youth Program Illness Policy and are appropriately incorporating CDC preventative measures.

Health officials continue to advise us on the importance of being vigilant in our efforts to prevent the spread of illness. We can all immediately continue to support a healthy Y and community by following these common-sense precautions:


Personal travel by all staff members to locations outlined by the CDC as high-risk areas (Level 2 and Level 3) is strongly discouraged. If you or someone in your household visit/visited a high-risk area as outlined by the CDC or has been exposed to an individual with the Coronavirus, we ask that you immediately report this to Joanne Burden in Human Resources.


One of the best ways to support the health of our workplace, and community, is to stay at home if you feel ill. With public health officials estimating that COVID-19 may be able to survive on surfaces for an extended period of time, our individual and collective efforts to keep our workspaces neat and clean is critical. Beyond the enhanced cleaning protocols we have put in place, we also ask that everyone wipe down their work area and common work surfaces daily.

Health officials have also determined that older adults (60+), those with suppressed immune systems and those who suffer from chronic disease are at higher risk from serious illness due to the Coronavirus. If you are a staff member in one of these categories and have questions or concerns about your health and our workplace, please contact your direct supervisor or Association Human Resources. We want to work with you individually to ensure your health.

As always, we respect all team member’s decisions to protect their health. If requested, and possible, we will assign work that can be performed remotely. If there is not an opportunity to work remotely, then full-time team members must use available benefit time or choose to take unpaid leave. If you have any specific questions, please contact Human Resources.

Employee Assistance Program

As a reminder, all YMCA employees (full and part-time) have access to our Employee Assistance Program. This program offers counseling sessions on topics like emotional health, financial counseling and legal support and resources. To learn more about the program, click here. If you have any questions about our assistance program, please contact Human Resources at (919) 719-9622.


Based on state mandates, we must extend our temporary suspension of all YMCA facility access until Phase 3 of the governor's mandates.

YMCA facility operations and major programs have changes and suspensions. 

View Program Changes

We are also working closely with local school systems, other partners and our high-risk demographic groups to support the health and safety of our members and participants. 

Staff FAQs

Here are the latest staff frequently asked questions. If have any additional questions, please contact your Department Head or Branch Executive Director.  

How is the YMCA of the Triangle making decisions to return to normal operations?
The YMCA of the Triangle Executive Leadership Team is meeting regularly to discuss the latest updates with our national office, Ys across N.C. and information from state and local health departments.

Currently, as mandated by our state, we have temporarily suspended Y facility access until we are approved for re-opening by the Governor. Our strong intention is to return to normal operations as soon as possible. But as you can imagine, there are still many unknowns.

Full-time team members (hourly and exempt)

What about the YMCA of the Triangle’s contribution to my retirement fund?
The Executive Committee of our Board of Directors approved a relief option from the YMCA Retirement Fund. Per this option, with the pay period beginning on May 18, our Y will reduce our contribution to the YMCA Retirement Fund from 12% to 1% for all full-time employees.

Can I apply for a hardship withdrawal or loan from my retirement savings?
Yes. Visit the Y Retirement Fund for more information and the application.

Can I make changes to my own personal contribution to my retirement savings?
Yes. You can make these changes through KENY.  You can also connect to the Y Retirement Fund as well. If you have additional questions, contact Human Resources.

What about my health benefits?
Benefit packages remain in place. You can change your voluntary HSA contribution amount. 

How do I find out how much paid time off I have available?
Full-time team members can log into KENY to review their paid time off balance. Staff should also consider re-visiting our vacation policy on Y Share to understand that vacation time is accrued for each full month worked in the calendar year. Balances in the vacation and sick categories reflect the estimated time earned for a full year. Taking all vacation time now will prevent staff members from having time available later in the year.

What if I am not feeling well or have a staff member who is sick?
We respect all team members' decisions to protect their health. If requested, and possible, we will assign work that can be performed remotely. If there is not an opportunity to work remotely, then full-time team members must use available benefit time (floating holidays or vacation) or choose to take unpaid leave. If they have any specific questions, they should contact Human Resources.

In ALL cases, staff who are sick will be asked to contact Human Resources, self-quarantine and not report to work. If you are full-time staff member, you can take advantage of working remotely (if possible) or use the benefits that we offer (vacation time, sick time, floating holidays). In some instances, FMLA will apply, providing use of the sick time bank.

Part-time team members

Who should part-time team members talk with at the YMCA of the Triangle if they have questions?
Part-time team members should first connect with their supervisor and then contact Human Resources if they have additional questions.

How do employees reach the YMCA of the Triangle’s Employee Assistance Program?
As a reminder, all YMCA employees (full and part-time), have access to our Employee Assistance Program. This program includes counseling, legal support and resources and financial support and resources. They can learn more about the program, click here.

Human Resources Contacts and Support 

If you have any additional questions, please reach out to our Human Resource Team appropriately for your branch. 

Pat White
Kraft, Taylor, Northwest Cary, Ingram, Kerr and Finley 

Penny Carroll
Association Programs Branch, Alexander, Southeast Raleigh and Poole 

Patsy Holmes
Durham, Chapel Hill and Chatham

Morgan Stephens
Association Resource Center, Camp Sea Gull, Camp Seafarer and Camp Kanata 

Joanne Burden
Chief Human Resources Officer

Keeping A Healthy Spirit

The YMCA has always worked to build the spirit, mind and body of our community. In the midst of the challenges that we are facing as a result of this health crisis, we are still called to live out our Mission, Cause and Values.

When challenges arise, we discover who we are, and sometimes, we grow into who we should be.  

To support the spirit and mind of you, our YMCA staff, we want to share words of encouragement and messages to nourish your spirit and mind.


Check out  all of James' messages on YouTube.


Like you, we are closely monitoring updates from the following public health experts.

Unemployment Benefits

How to apply for unemployment benefits:

You can apply for benefits online 24 hours a day, seven days a week. If you need help, contact N.C. Department of Commerce Employment Security Customer Call Center at (888) 737-0259, Monday through Friday, from 8 a.m. to 4:30 p.m.

Here's where you can submit an application

More information can be found on the FAQ page.

Important steps for filing:
The process for filing unemployment can be challenging. Before you apply, here's what you need. After completing personal and demographic information, you will be asked to select the reason employment ended. You should select #2 “A Reduction of Hours due to Coronavirus."

You will also need to look for "Capital Area Young Men's Christian Association" instead of The YMCA of the Triangle Area. The Capital Area Young Men's Christian Association will have an Ohio address. This is correct. The account number is 06-25-635.

Additional information can be found here. (PDF)