Plans change. We get it. Before you cancel a YMCA program or membership, please read our refund and cancellation policy, and also know we offer Financial Assistance for all memberships and most programs. If we can help, let us know.
Please contact us if you are having trouble with your monthly membership dues. The YMCA helps hundreds of people a year through Financial Assistance. If you are moving or no longer use your membership, we can help you cancel using the below form.
Do you need to change your weeks of Day Camp or Track Out Camp? Or cancel a youth sports program or personal training package? We can help with all of the above through an online form.
YMCA Customer Service
YMCA Customer Service is located in Raleigh, N.C. Our hours are Monday - Friday, 8 a.m. - 6 p.m.
You can reach us at 919-719-9989
YMCA Customer Service can assist with questions about your online account, program registration or general information about the YMCA. Please direct all questions through the form below.
You can find YMCA branch phone numbers on their pages. Please visit Locations for a complete list.
YMCA Confidential Hotline
We take pride in our youth staff, camp directors and leadership staff. If you have serious concerns about any YMCA youth program, please contact our confidential hotline at 919-719-9690. You may also submit your concern through our confidential form.