YMCA of the Triangle

Header slogan


Here to Help

Need an Account?

With a YMCA online account, you can participate in a virtual fitness class, register for programs, print receipts or update your profile information. But you need to activate your YMCA online account first. Contact Customer Service at 919-719-9989, or stop by a YMCA branch, and we’ll get you set up.

Your YMCA Account

Your YMCA online account is your key to all things digital with the YMCA. You can update emergency contacts for your kids, change your address or phone number, see how many times you've visited a branch, print receipts or pay on a balance. All from home or your mobile device.

Mobile App

Need help resetting your app password or reserving a class? Trying to cancel a class or add it to your calendar? Not receiving email confirmation about your class bookings? Look no further and check out our simple steps for app resolutions.

Refund Policies

Plans change. We get it. Before you cancel a YMCA program or membership, please read our refund and cancellation policy, and also know we offer Financial Assistance for all memberships and most programs. If we can help, let us know. 

Membership Changes

Please contact us if you are having trouble with your monthly membership dues. The YMCA helps hundreds of people a year through Financial Assistance. If you are moving or no longer use your membership, we can help you cancel using the below form. 

Program Changes

Do you need to change your weeks of Day Camp or Track Out Camp? Or cancel a youth sports program or personal training package? We can help with all of the above through an online form. 

Permissions & Policies

The YMCA has updated Permissions and Policies for all programs and memberships. We encourage all YMCA Members and Program Participants to read and understand both documents.


For a complete understanding of YMCA policies around guests of members, refunds, billing, payments and cancellations, please read our policies. 

Confidential Hotline

We take the safety of children and adults in YMCA care very seriously. If you have serious concerns about any YMCA of the Triangle program, please let us know.

YMCA Customer Service

YMCA Customer Service is located in Raleigh, N.C. Our hours are Monday - Friday, 8 a.m. - 6 p.m.

You can reach us at 919-719-9989

YMCA Customer Service can assist with questions about your online account, program registration or general information about the YMCA. Please direct all questions through the form below.


Contact Us Form

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.